Login Error: Incorrect Username or Password

Symptoms

  • Log in error: Incorrect Username or password
  • I Have an Error: Invalid Username or Password
  • User can't log in to Geotab Drive App 
  • User can't log in to MyGeotab
  • Why Can't I get into My Database?

Applies To

  • Geotab Drive
  • MyGeotab 
  • Login
  • Users

Causes

  • The username or password entered is incorrect.
  • The database name is incorrect.
  • The user has been removed from the database.

Resolution

Validate the username and password before trying to log in again. Also confirm the correct database name.

If necessary, reset the password for the account by following the steps here: How can I reset my password?