How to submit an RMA request on behalf of a customer or reseller [INT ONLY]

Applies To

  • MyAdmin
  • RMA
  • GO Device

Procedure

  1. From MyAdmin, select RMAs > New RMA Request
  2. Select the most accurate RMA request type
  3. Enter Reseller ERP Code for Account, Zendesk ticket number for Related Ticket No, and RMA reason in Request Comments
  4. Select Add Products 
  5. Enter Product TypeSerial NumberQuantity, and Product Code
  6. Select Add 
  7. Enter an RMA reason in RMA Reason
  8. Click Submit