ELD Info Add-In phone number not formatted properly

Symptoms

  • Phone number oddly formatted e.g 8(881) 234 - 567

Applies To

  • MyGeotab
  • Geotab Drive App
  • ELD Info Add-in
  • Support Info Config

Resolution

  1. Edit the phone number in MyAdmin:
    1. Log in to MyAdmin.
    2. Expand the left-hand side menu.
    3. Click on Admin.
    4. Click on Reseller Contact Info.
    5. Click on a row within the Contact Info table.
    6. Click on Edit Contact Info.
    7. Update the phone number listed in the Phone field without any dashes, periods, or spaces - such as 8881234567.
    8. Click OK.
  2. Update the phone number for the ELD Info Add-In from MyGeotab:
    1. Select Administration > System...Support Info Config.
    2. Update the phone number to be without any dashes, periods, or spaces - such as 8881234567.
    3. Click Save.

Cause

Phone numbers are entered in MyAdmin with dashes or spaces disrupts the formatting for this Add-In within the Drive App.

Additional Notes

For the changes to take effect, please log out and log back in within the Geotab Drive App.