Why was a possible accident not recorded?

 Related Questions

  • Why can I not find an accident on Collision Reconstruction?

Applies To

  • GO device
  • MyGeotab
  • Collision Reconstruction
  • Accident Reconstruction


There are various reasons that may explain why the GO device didn't register a possible accident when the vehicle was involved in a collision. Possible reasons include:

  • GO device became unplugged as a result of the incident
  • Vehicle's battery became disconnected resulting in power loss to the GO device
  • GO device was damaged in the incident 
  • The GO device didn't register an accelerometer value large enough to register an accident level event (2.6 G or 25.5 m/s^2)
  • The possible accident may have been recorded, but due to a loss in cellular connection the device was unable to upload this data to Geotab servers
  • Go Device on plan that does not collect accelerometer data (Base/Regulatory)

Additional Notes

No high-resolution data is captured and uploaded to the server when an accident is not detected.