The Device is Communicating But Not Showing An Accurate Vehicle Location

Related Questions

  • I just installed my device and the location is incorrect
  • The device shows all lights but not communicating in database
  • I have new devices that aren't communicating

Symptoms

  • Device Status says the device is communicating
  • Vehicle/device doesn't appear on the map
  • Vehicle not showing a (correct) location

Applies To

  • GO Device
  • MyGeotab

Cause

The GO device usually takes under 30 seconds to acquire a fix with the required number of satellites. However, depending on the satellite visibility at the time, the time to first fix may take as long as 10-15 minutes.

Workaround

Relocate the device near the windshield to have a clear view of the sky.

Resolution

Take the vehicle on a quick 5-10 minute drive to allow the device to connect to the required number of satellites. If you can't see the vehicle location within 15 minutes, then contact your Geotab Support team.