Users not getting Emailed Reports because redirection is turned on

Applies To

  • MyGeotab
  • Reports
  • Emails

Cause

Redirection is turned on in the report settings

Resolution

Turn off report redirection using the following steps:

  1. Navigate to Administration > Reports > Emailed Reports
  2. Select the relevant report
  3. Navigate to the Email report tab
  4. Change Redirect report to OFF
  5. Click Save

Additional Information

For more information on report redirection and how it works please see: What does "Redirect report" do?