Collision Reconstruction Add-In Error: "There was no VIN information for this vehicle. Please select a vehicle type and try again"

Symptoms

  • Cannot run Collision Reconstruction Add-In 
  • Error: "There was no VIN information for this vehicle. Please select a vehicle type and try again."

Applies To

  1. MyGeotab
  2. Collision Reconstruction Add-In

Resolution

  1. Locate the heading Select Vehicle Type
  2. Click the drop down menu labelled Let Geotab Decide
  3. Select the vehicle type
  4. Click Find Latest Accident

Cause

 The GO device was not able to detect the Vehicle Identification Number (VIN) from the Engine Control Module (ECM)