Why am I unable to add/remove a user?

Related Questions

  • How come I don't see Users tab on MyGeotab?
  • Why can't I add a driver to the database? 

Applies To

  • MyGeotab
  • Administration
  • Users

Answer

If you are unable to add/ remove a user from your database, there could be a few reasons as to why this is not possible.

  1. User has duty status logs.
    • If the user, even if it is a "test" or "dummy" account, has duty status logs attached then they cannot be removed.
  2. Security clearance may not allowed to administer users.
    • If your security clearance is not Administrator, then you will not have the access to administer users (add/remove).

Additional Notes

  • It is against the regulations of the FMCSA to remove/delete duty status logs. Any users with logs therefore cannot be removed.
  • Please follow this link to the article: How to Remove (Delete) A User