Can't download Marketplace add-ins

Symptoms

  • Not able to install add-ins from MyGeotab
  • Unable to install an add in from the marketplace to database-Error " Please access the marketplace through your MyGeotab database if you wish to purchase this solution."
  • Unable to install an add in from the marketplace to database
  • Error " Please access the marketplace through your MyGeotab database if you wish to purchase this solution."

Applies To

  1.  Marketplace
  2. MyGeotab
  3. Add Ins
  4. System Settings

Cause

 Not having Allow purchasing on Marketplace set to on will not allow download for for the database.

Resolution

  1. Ensure that Allow purchasing on Marketplace is set to ON in order to download add-ins for the database

Additional Notes

 For additional information, see the following article : How to turn ON Allow purchasing on Marketplace?