What are the Troubleshooting Steps for a Device Not Communicating?

Related Questions

  • The device is not getting cellular connectivity
  • GO device not getting coverage
  • No green light on the GO device
  • Green light off on GO device
  • Is there a way to do some diagnostics on the device?
  • Are there troubleshooting steps for devices not communicating?

Applies To

  • GO device
  • Device not communicating

Answer

For troubleshooting steps for a device that is not communicating, please refer to the Go Device Connectivity Issue section under Advanced Troubleshooting in the following document:

Troubleshooting Guide for Resellers [PUBLIC]

 Additional Notes

For more information on troubleshooting this issue and installation documentation, please visit the following link: https://www.geotab.com/support-documentation/