IOX-OUTPUT: ERROR: Add-in threw an error

Symptoms

  • ERROR: Add-in 'ioxoutput_addin-ioxOutput' threw an error. Please contact your administrator

Applies To

  1. MyGeotab
  2. IOX-OUTPUT Add-in

Cause

Add-in installed using the following code: 

{
       “name": "IOX-OUTPUT Add-in",
       “supportEmail”:”support@geotab.com”,
       "version": "1.0",
       "items": [
{
       "url": "ioxOutput/ioxOutput.html",
       "path": "AdministrationLink/",
       "menuName": {
       "en": "IOX-OUTPUT"
   },
  }
 ],

"isSigned": false
}

Resolution

Direct the customer to reinstall the IOX-OUTPUT add-in using the following code, which can be found here: https://github.com/Geotab/sdk-addin-samples/tree/master/addin-iox-output

{
  "name": "IOX Output",
  "supportEmail": "support@geotab.com",
  "version": "1.0.0",
  "items": [{
    "url": "https://cdn.jsdelivr.net/gh/Geotab/sdk-addin-samples@master/addin-iox-output/dist/ioxOutput.html",
    "path": "AdministrationLink/",
    "menuName": {
      "en": "IOX Output"
    },
    "icon": "https://cdn.jsdelivr.net/gh/Geotab/sdk-addin-samples@master/addin-iox-output/dist/images/icon.svg"
  }]
}