Availability not showing for a user

Related Questions

  • Why can I not see my availability?

Applies To

  • MyGeotab
  • Availability
  • HOS Ruleset

Symptoms

  • Availability for user is blank

Cause

The user has either No Ruleset (7-day cycle) or No Ruleset (8-day cycle)

Resolution

Add the appropriate ruleset to the driver under the user settings. For instructions, see: How To Set Driver Ruleset

Additional Notes

Once a ruleset has been applied, the driver will have to log out and log back in to see the availability.