A driver without View HOS Logs clearance is getting HOS violations

Symptoms

  • Drivers without View HOS Logs clearance is getting HOS violations
  • Drivers user profiles do not have HOS Settings tab under user edit

Applies To

  • MyGeotab
  • Hours of Service (HOS)
  • Security Clearances
  • HOS Violations

Cause

Even if a driver does not have View HOS Logs security clearance and HOS Settings tab under User Edit page, it still presents under his user property. The driver's hidden HOS ruleset is still applied to the driver.

Workaround

Method 1:

  1. Open the driver's User Edit page
  2. Change his Security clearance to Administrator
  3. Change his HOS ruleset to No Ruleset on HOS Settings tab
  4. Save
  5. Open the driver's User Edit page
  6. Change back his clearance
  7. Save

Method 2:

Make API call to change the driver's HOS ruleset

Method 3:

Use the Bulk Edit Tool to change hosRuleSet of the driver

Resolution

Drivers with no View HOS Logs security clearances should not be driving Commercial Motor Vehicles (CMVs) as they are not ELD compliant.