What is the Harness Return Policy?

Applies To

  • RMA
  • Harness
  • IOX 
  • Wrong product ordered

Answer

Geotab accepts returns of unused harnesses in their original packaging. Returned merchandise must be in saleable condition on MyAdmin at the time of the RMA request. We will not accept returns of discontinued harnesses. 

All returns are subject to a 20% restocking fee. 

You must obtain an RMA number before you can return the stock to a Geotab warehouse. Geotab reserves the right to deny credit on returns that do not meet the return policy requirements.

Additional Notes

Saleable condition is defined as return merchandise that is in its original condition and can be readily sold. Geotab reserves the right to determine if an item is saleable.  

Used harnesses returned due to problems on the field will not be charged for stocking fee.