HOS Logs Are Different Between MyGeotab and Geotab Drive

Symptoms 

  • The driver's logs on his Geotab Drive app show different than what is on the MyGeotab web portal / database
  • Geotab Drive shows "Connection lost: Ensure the device is connected to the internet." 

Applies To 

  • MyGeotab 
  • Geotab Drive 

Cause 

Connection lost on Geotab Drive due to weak cell connection on tablet(internet issue) or phone accessing Drive App

Resolution 

Reconnect Geotab Drive to the internet. The manual logs should consolidate with the automatic logs once the mobile device reconnects to network. If update has not happened after data is restored you can also check for updates in the settings tab of the drive app.