Geotab Drive Error: "Couldn't connect to the server. Please check your network connection and try again"

Symptoms

  • Unsuccessful Log in to Geotab Drive
  • Error: "Couldn't connect to the server. Please check your network connection and try again"

Applies To

  • Geotab Drive

Cause

Poor or non-existent cell connection

Workaround

Automatic logs will still be created and stored on the device but will not be visible on the database or Geotab Drive until after a cell connection is restored. (The logs may be assigned to Unidentified Driver).

It is recommended to create paper logs while out of coverage to ensure no data is missing.

Resolution

The error will be resolved when a cell connection is established.