Why is my driver seeing "Improper Permissions" in the Drive App and can't log in?

Related Questions

  • Why is my driver getting improper permissions?

Applies To

  • Geotab Drive
  • MyGeotab

Answer

The driver needs to have Administer Users/Drivers Clearance checked or be set up as a Drive App user.

Additional Notes

This is how the message displays in the Drive App. 

https://helpdesk.geotab.com/hc/en-us/articles/360000866086-How-To-Change-A-Security-Clearance