New User is Not Being Displayed After Created


  • New user not displayed after created

Applies To

  • MyGeotab
  • User Administration
  • Authentication Type


The user being created has the authentication type of MyAdmin (Global User), while the creator has the authentication type of Basic Authentication.


Remove the user with MyAdmin (Global User) authentication type and re-add the user as a Basic Authentication user. 

Additional Notes

Authentication types can no longer be changed.