Device not showing up on the map or the vehicles list

Related Questions

  • Why is my device not showing up on the map or the vehicles list
  • Why are my devices not showing a location?
  • GO Device is installed but can't be found in MyGeotab
  • Why is my tablet not detecting the device?

Applies To

  • Go Device
  • Map
  • Vehicle Management
  • Geotab Drive

Cause

The device has not been added to the database

Solution

Add the device/vehicle to the database. 

Additional Information

For steps on how to add a vehicle: How to add a new vehicle

YouTube link: How to Add Vehicles in MyGeotab

If the device was made historical or removed at any point in time, plugging the device back in will not automatically create a new vehicle profile.