Why does the Fuel Usage Report Present a Value of 0 for Fuel Economy and Fuel Used?

Related Questions

  • Why is the Average Fuel Economy Gas Powered report showing as 0 for the fuel measurements?
  • Why are the fuel measurements showing as 0?

Applies To

  • MyGeotab
  • Report
  • Fuel

Answer

The Fuel Usage report will present 0 for fuel data if there is not change in engine measurement Total fuel used (since telematics device install).

There will be no change in this engine measurement the vehicle has not been driven and no fuel has been used or the device is not collecting this engine measurement. The latter can occur for many reasons:

  •  Bad device communication with engine (installation)
  •  Geotab system does not support this engine measurement for this vehicle type
  •  Geotab system does not support this engine measurement for this vehicle type on the current firmware.
  • The devices are not on a supported plan to pull engine data.