I'm Getting a Timing Compliance Malfunction

Symptoms

  • I'm Getting a Timing Compliance Malfunction in Geotab Drive

Applies To

  • Geotab Drive
  • Malfunctions
  • ELD

Cause

The ELD records a timing compliance malfunction when it fails to synchronize with an external UTC source, and can no longer meet the underlying timing compliance requirement not to exceed an absolute deviation of 10 minutes at any time.

Resolution

Check the time on your mobile device to ensure it is set to acquire time automatically. When the problem is resolved, you may clear the event.

Update Date & Time on Your iOS Device

  1. From your home screen, navigate to Settings.
  2. Tap General.
  3. Tap Date & Time.
  4. Make sure that the option Set Automatically is turned on.

Update Date & Time on Your Android Device

  1. Tap Settings to open the Settings menu.
  2. Tap Date & Time.
  3. Tap Automatic.