Why do I see the "Potential VIN Mismatch: The vehicle is reporting the following VIN" message for a vehicle?

Symptoms

  • Manually entered VIN doesn't match VIN reported by vehicle
  • Error: "Potential VIN Mismatch:The vehicle is reporting the following VIN: ########"
  • Error: "Potential VIN Mismatch:The vehicle is reporting the following VIN: @@@@@@@@@@@@@@@@@"

Applies To

  • MyGeotab
  • Vehicles
  • Vehicle ID Number

Cause

This message appears when the VIN (vehicle identification number) obtained by the GO device does not match the VIN manually entered within the MyGeotab UI (User Interface).

A VIN that shows up as a series of characters means that it has not been properly programmed or detected from the vehicle's ECM (engine control module).

Resolution

Option 1: Troubleshoot the device by unplugging and re-plugging the GO device.

Option 2: A firmware update may be needed. Please contact Geotab Support for further assistance.

Option 3: Ensure the VIN is programmed correctly within the vehicle's ECM.