- New never activated GO device is installed in a vehicle but the device status states that the device is not communicating
- New never activated GO device is added to the database but is not sending data to the database
- New never activated GO device is installed in a vehicle in an area with good cellular coverage
- I Have a New Device that's Not Communicating.
- Device not communicating
- GO device
- Device activation
The device has not met the requirements for activation.
Take the vehicle the GO device is installed in on a 10-15 minute trip in an area with good cellular coverage in order to meet activation requirements.
For more information on the activation requirements for GO devices, please refer to the following article:
If the device does not activate after taking the GO device and vehicle for a trip, please proceed with troubleshooting steps outlined here: Troubleshooting Guide