New Never Activated GO Device is Not Communicating

Symptoms

  • New never activated GO device is installed in a vehicle but the device status states that the device is not communicating
  • New never activated GO device is added to the database but is not sending data to the database
  • New never activated GO device is installed in a vehicle in an area with good cellular coverage
  • I Have a New Device that's Not Communicating.

Applies To

  • Device not communicating
  • GO device
  • Device activation

Cause

The device has not met the requirements for activation.

Resolution

Take the vehicle the GO device is installed in on a 10-15 minute trip in an area with good cellular coverage in order to meet activation requirements. 

Additional Notes

For more information on the activation requirements for GO devices, please refer to the following article: 

What does it take for a GO device to activate?

If the device does not activate after taking the GO device and vehicle for a trip, please proceed with troubleshooting steps outlined here: Troubleshooting Guide