Driver's logs aren't showing mileage because GO device isn't communicating

Symptoms

  • Hours of Service (HOS) logs do not show mileage
  • No engine measurements or trips are available in the database for the device

Applies To

  • MyGeotab
  • Duty Status Logs
  • GO device
  • Engine Measurements

Cause

The GO device is not communicating so there are no odometer measurements

Workaround

Ensure your driver is keeping track of the mileage in a paper log in the meantime.

Resolution

Ensure proper installation and communication of the GO device.

Additional Notes

Device Troubleshooting Guide