I forgot to log out and don't have any hours

Symptoms

  • Driver has no hours showing for availability

Applies To

  • Drive App
  • HOS Availability

Cause

Driver has not completed 10/ 34 hour reset yet. Or driver forgot to log out from drive app and someone moved the vehicle.

Resolution

Ensure driver has reached full reset according to cycle. If the driver forgot to log out, he/she needs to reach out to their administrator to fix the logs.