How to troubleshoot a GO device not turning on

 Related Questions

  • What do I do if my device is not getting power?
  • What to do when a GO device is offline and the lights won’t come on

Applies To

  • GO device
  • Device not communicating

Procedure

  1. Navigate to the following document: Troubleshooting Guide for Resellers [PUBLIC]
  2. Scroll down to the Diagnostic Flow Clock for GO Devices
  3. Follow Steps 1-4 and 9-12 in the Flow Clock

Additional Notes

Refer to the rest of the Troubleshooting Guide for Resellers [PUBLIC] for more information that can be used to troubleshoot this issue, including: 

  • Hardware-related Issues troubleshooting
  • GO Device Light Definitions
  • GO Device Troubleshooting Matrix
  • Proper GO Device Installation
  • Advanced Troubleshooting using MyGeotab

If a GO device turns on but still is not communicating, refer to the following article:
How to troubleshoot a GO device not communicating

For more information on installation documentation, please visit the following link: https://www.geotab.com/support-documentation/