Driver's logs only showing OFF and ON status with HOS turned off for vehicle

Related Questions 

  • Why are automatic Drive logs not being created?
  • Why are my driver's logs only showing OFF and ON status?
  • Automatic Drive logs are not being created when vehicle is moving

Symptoms

  • Driver's logs are only showing ON and OFF despite having a vehicle attached.
  • Vehicle driven by the driver shows trips in trips history however no automatic HOS logs are created. 
  • Device is communicating to database without issue
  • Driver has selected vehicle in Geotab Drive app

Applies To

  • HOS
  • Logs
  • Vehicle Management

Cause

The system will not generate any automatic logs (including automatic Drive status) if HOS has been turned OFF in the vehicle's profile. 

Resolution

Turn ON the HOS option for the vehicle that the driver is using. 

For additional information on how to do this, see the following article : 

How To Turn the HOS option OFF/ON?