I took my reset but it still says I don't have any hours.

Symptoms

  • Driver completed reset but is missing or has no hours.

Applies To

  • HOS Availability
  • Drive App
  • Cycle reset

Cause

Driver did not complete the full 10 hours reset. Being a few seconds off will also interrupt reset.

Resolution

Ensure driver completes full 10 hour reset. Drivers will be notified of potential violations when changing status to ON duty

out of coverage reminder for drivers