WEX Mismatch Report Is Providing A False Location

Symptoms

  • The Location Match in the WEX Mismatch Report Displays False

         

Applies To

  • WEX Mismatch Report
  • Fill-Ups
  • Vehicle Fill-Up
  • Imported Fuel Transaction

Cause

Vehicle Fill-Up location was different than the Imported Fuel Transaction location.

Resolution

If the vehicle VIN is not associated with the correct WEX card number, the transaction will not be matched with the correct device location. This is the most common reason for mismatch and unmatched fuel transactions. 

This could also be due to the device not communicating during the times of the transactions that are imported.

Additional Information

What is the exact distance that a vehicle needs to be from a fuel transaction to throw a location mismatch?