Device not communicating after termination

Related Questions

  • How come device doesn't communicate after the device got installed?

Symptoms

  • Device Not Communicating
  • Vehicle Edit page > Service plan says "Terminate"

Applies To

  • Go Device
  • Plan Rate
  • Communication Issue
  • Device Not Communicating

Cause

Device got cancelled and was placed under "Terminate" plan. 

Resolution

User/reseller should order a replacement device.