I am trying to reset my password and I get an error message


  • Error: "User doesn't have security clearance" when trying to enter new password
  • Error: ChangePassword\nCalled by\nSetAccess

Applies To

  • MyGeotab
  • Password Reset


The security clearance for the user does not allow them to change their password.


Contact your database Administrator and have them reset your password or change your Security Clearance.