Why am I not receiving password reset email?

Related Questions

  • Why am I not receiving password reset email when trying to reset password.
  • Why am I not receiving activation email with password?

Symptoms

  • User cannot find password reset email after requesting a password reset in MyGeotab
  • Drive app user unable to receive password reset email

Applies To

  • MyGeotab
  • Password Reset

Cause

  • Email was filtered out as spam or junk
  • Email noreply@geotab.com is blocked by the your network
  • Internet connection issues
  • Database entered when resetting password is incorrect
  • User does not exist on database entered when resetting password
  • User does not have an email associated with the account
  • User was made historical
  • Email entered incorrectly

Resolution

Try one or all of the following:

  • Check any spam or junk folders for the email
  • Ensure noreply@geotab.com is not blocked by your network
  • Ensure you have a stable Internet connectivity
  • Ensure the database entered when resetting password is correct
  • If possible, verify with another user on the database that the user you are trying to reset the password for exists on the database