Do you have SLA/SLP documentation that you can provide to customers?

Applies To

  • Customer Service
  • Technical Support
  • SLA Standards

Answer

Yes ,we have a general SLP that is available here for the public.

Additional Notes

All Geotab SLA standards that are required by support agents are internal information (Response times, response quality etc.). Geotab Support responds back to all of our customers in a timely manner and depending on the situation, we will give the customer a time frame on when we will respond back with a resolution.