Why Do my On Duty Logs have Red Miles?

Related Questions

  • Why do my On Duty logs have red miles?
  • Why does the device disconnect during the drive?
  • I've Been Driving and I Don't See the Logs for My Drive Status

Applies To

  • MyGeotab
  • HOS
  • Duty Status Logs


Often times when a device shows red mileage for ON duty statuses this is caused by the device losing communication while driving. Ensure the device communication was not interrupted during a Drive instance and that the device is securely installed.

Additional Notes

If the vehicle is moved under 5 mph a Drive log will not be created, but distance will show on the On Duty log. Since there is distance on a log that is not driven, the miles will show in red.