- Why do my On Duty logs have red miles?
- Why does the device disconnect during the drive?
- I've Been Driving and I Don't See the Logs for My Drive Status
- Duty Status Logs
Often times when a device shows red mileage for ON duty statuses this is caused by the device losing communication while driving. Ensure the device communication was not interrupted during a Drive instance and that the device is securely installed.
If the vehicle is moved under 5 mph a Drive log will not be created, but distance will show on the On Duty log. Since there is distance on a log that is not driven, the miles will show in red.