Vehicle shows a driver assigned when no driver selected it due to default driver

Related Questions

  • Why does my vehicle show a driver is assigned when there is not?
  • Why are logs created for a driver and not Unidentified Driver?
  • Why is the driver still assigned to a vehicle after they log off?

Symptoms

  • Vehicle was driven and no driver selected it in the Geotab Drive app
  • No user assigned a driver to the vehicle using the Map on MyGeotab
  • Drive log was created for a driver who was not using the vehicle
  • Vehicle shows driver assigned on the Map in MyGeotab

Applies To

  • MyGeotab
  • Drivers
  • Vehicles
  • Default Driver

Cause

  • A Default Driver is assigned to the vehicle
  • Default drivers are automatically assigned to the vehicle for every trip if no other driver selects the vehicle or is manually assigned

Resolution