Database log in issue. Username and Password are correct.

Symptoms

  • User cannot log into database
  • username and password are correct

Applies To

  • MyGeotab

Resolution

  • Confirm that the Username, Password, and Database name are all correct
  • Clear the cache and history on the computer
  • Re-enter login information 

 

Additional Notes

You may need to reset the password. How can I reset my password?

Support agent may need to check the system to see if the user in question has been locked out.