Error: "Driver's license number and License state/province must be set at the same time." when adding a user that is not a driver

Symptoms

  • Error: "Driver's license number and License state/province must be set at the same time."
  • User is not a driver

Applies To

  • MyGeotab
  • Users
  • Driver's license number 
  • License state/province

Cause

One of the two fields (Driver license number or License state/province) is filled out while the other is not.

Resolution

  1. Clear both Driver license number and License state/province
    • If License state/province had been set to North America, then change to Other
  2. Click Save.