Why Do I get "Driver's license number and License state/province must be set at the same time." When Trying to Add a User?

Symptoms

  • Error: "Driver's license number and License state/province must be set at the same time."

Applies To

  • MyGeotab
  • Users
  • Driver's license number 
  • License state/province

Cause

This error appears if and only if one of the two fields (Driver license number or License state/province) is filled out while the other one is not.

Resolution

There are two options to resolve this error:

  1. If the user is supposed to be a driver, ensure that both fields are filled out.
  2. If the user is not supposed to be a driver, then whichever field contains information should be cleared and This user is a driver should be set to No.