Can't reset MyGeotab password when user has Authentication Type MyAdmin (Global User)

Symptoms

  • Unable to reset password from MyGeotab
  • Error: "Exception: WebServerInvoker exception in a cll to \u0027ResetPassword\u0027:\u0027Exception: Security Exception\u0027"

Applies To

  • MyGeotab
  • Login Issues
  • Global Users

Cause

The account is a MyAdmin user with global authentication.

Resolution

Reset your password via MyAdmin.

Additional Notes

How To Reset your MyAdmin Password