Why does ignition status show as off for a vehicle even though it was driving?

Symptoms

  • Engine measurements shows ignition is off even though the map shows a speed for the vehicle
  • Listen-only mode shows up for the vehicle under Engine Faults

Applies To

  • MyGeotab
  • GO device
  • Engine Measurements
  • Engine Faults

Cause

  • Intermittent connection detected between the device and the engine diagnostic port
  • Vehicle started using two wire ignition logic

Resolution

Please ensure the device is securely and properly installed after power cycling the device to resolve the issue.