The odometer reading on my vehicle is incorrect after installing a GO device that was previously in another vehicle

Symptoms

  • The odometer and engine hour reading on my vehicle is incorrect after installing a GO device that was previously in another vehicle

Applies To

  • GO Device
  • Odometer

Cause

If the device was plugged into a new vehicle but nothing was changed in the vehicle on MyGeotab, the system will not be aware that the vehicle has changed and all of the engine data will not match up which will cause the discrepancies in odometer values, engine hours, VIN and other. 

Workaround

Manually change the odometer value on the vehicle edit page in MyGeotab. If you are using IFTA or HOS, this is not a good work-around for you.

Resolution

1. Make the current vehicle historical 

2. Add a new vehicle to the database and enter the device serial number in question

Additional Notes

For more information, see :

How to make device historical?

How To Add A New Vehicle