What is "There are devices that are not licensed for use with this software. You are in violation of your licence agreement. Please contact your reseller" error on MyGeotab?

Applies To

  • MyGeotab
  • API Only plan

Answer

This message means that there is a device in the database that has an API Only plan and is not allowed to be on MyGeotab. Contact your account manager to address this issue. The device must be on an appropriate plan in order to be used on MyGeotab. The device that is violating the license agreement appears highlighted in red on MyGeotab.