Why does an exiting zone exception trigger when the vehicle was still inside the zone?

Symptoms

  • Exceptions are triggered even when the criteria of the exiting zone rule's conditions are not fully met.

Applies To

  • MyGeotab
  • Rules
  • Exceptions
  • Zones

Cause

The zone used for the rule overlaps itself. The system is unable to identify this type of circumstance. Any overlapping zone will result in the overlapping section being treated as outside of the zone.

Resolution

Edit the zone shape so that it does not overlap itself.

For reference, the internal ticket number is FB: 324533 & Jira: MYG-698.

Additional Notes

How do I change the size/shape of a zone?