Why cant I create a new user with a custom clearance?

Related Questions

  • My users cant create new drivers with a different clearance than the default
  • Why isn't a security clearance shown in the drop down list when creating a user?
  • Security clearance not shown when trying to create new user

Applies To

  • MyGeotab
  • Users
  • Clearance


The user that is creating the new user does not have the same level of clearance as the custom clearance they are trying to use. A user must have all the same or more clearances than the users they create.

Additional Notes

When creating custom clearances its important to make sure that the "Admin" users have all the clearances associated with the lower clearances to allow them to create/work with the other users.