Vehicles Outside of Specified Group w/ Rule are Creating Exceptions

Symptoms

  • The rule published for a specific group, but vehicles not belonging to the group have exceptions created.
  • Vehicles are being reassigned to different groups systematically

Applies To

  • MyGeotab
  • Rules
  • Exceptions

Cause

There a few potential causes for this issue:

  • Rule belongs to the parent group but was applied to a vehicle belonging to the child group.
  • The rule is set to an incorrect group.
  • Vehicle was in the group before the exception was broken. (This can be verified via the Audit Log.)

Resolution

To correct the exceptions, you may perform a reprocess once the vehicles that do not belong to the specified group are removed. 

Additional Notes

How To Reprocess Data on MyGeotab

How To Assign Groups to a Custom Rule