Geotab Drive not showing inspection location

Symptoms

  • Inspection location of DVIR shows three dots (...) in Geotab Drive 

Applies To

  • Geotab Drive 
  • DVIR 
  • Group 

Cause

User and vehicle are in different groups 

Workaround

  1. Navigate to Administration > Users 
  2. Find a user 
  3. Click Driver tab 
  4. Select No for Prevent driver access to shared data 
  5. Save 

Resolution

  1. Navigate to Administration > Users
  2. Find a user 
  3. Stay in User tab 
  4. Make sure the user's data access include the vehicle's group(s) 
  5. Save