Why is my device communicating but not showing trip information?

 

Applies To

  • Go Device
  • MyGeotab
  • Communication
  • Trips History
  • GPS data

Answer

Often times when a device is communicating but not showing trips information this is due to the device not receiving a valid GPS signal. Perform the trouble shooting steps for the device in attempt to regain GPS signal. 

Also the device may be in need of a firmware update. Ensure the device is on an updated firmware version.

Additional Notes

For more information regarding trouble shooting see-

What do I do if my device is not turning on/not communicating?