Why did my vehicle freeze on the map during a trip?

Related Questions

  • Why is my vehicle a grayed out triangle on the map?

Applies To

  • GO Device
  • DNC (Device Not Communicating)
  • Gray Triangle

Answer

If your vehicle was in the middle of a trip and froze, it is possibly due to lost of communication, lost of GPS, or Billing (if all devices are grayed out). Please check the installation of the device and make sure all lights are populated (red, blue, green). Also check the device cell carrier map to make sure the area is supported by the cell carrier.

If lights are populated, cell coverage is normal, and all devices on your account are grayed out, please check your billing to make sure your account was not suspended.

Additional Notes

What are the troubleshooting steps for Device Not Communicating?