Error in Geotab Drive with the message "No connection to the vehicle. Ensure that the telematics device is communicating".

Symptoms

  • Error in Geotab Drive showing "No connection to the vehicle. Ensure that the telematics device is communicating".

Applies To

  • Geotab Drive
  • Error

Cause

This error populates when the telematics device is not inserted properly or has lost cellular connection.  It can happen if the device is not properly inserted (e.g., the pins do not line up) or if the device is defective.

Resolution

Completing Basic Troubleshooting can help to resolve this error, or determine what is going on with the device.