- Error in Geotab Drive showing "No connection to the vehicle. Ensure that the telematics device is communicating".
- Geotab Drive
This error populates when the telematics device is not inserted properly or has lost cellular connection. It can happen if the device is not properly inserted (e.g., the pins do not line up) or if the device is defective.
Completing Basic Troubleshooting can help to resolve this error, or determine what is going on with the device.