No automatic ON logs created when vehicle is stopped longer than 5 minutes

 Symptoms

  • When vehicle is stopped for five consecutive minutes, an Automatic ON Log is not created.
  • After Ignition OFF, an Automatic ON Log is not created.
  • Ignition detected

Applies To

  • HOS 
  • Duty Status Logs
  • Automatic ON Log

Cause

  • ON Logs not being created when vehicle stops for longer than 5 minutes consecutively

Resolution

If device communication was not lost, this may be cause by the On logs not being marked correctly as inactive and deleted. Reprocessing the data creates the automatic ON log.

If violation created in error the reprocess of the data will recalculate driver's hours as well as the vehicles trip information and make automatic adjustments to logs as needed.

Troubleshooting Steps may also help.